We are currently seeking a new team member for our support engineer group. Candidates should have extensive experience managing enterprise Windows networks.
Basic Function/Responsibilities
- Handle Tier 2 escalations and tickets
- Evaluate and resolve service tickets in a detailed manner for customer issues
- Management and monitoring of client servers, networks, and backups
- Other duties may be added and/or assigned as needed
Required Experience
- Must have extensive experience and demonstrate knowledge of personal computers, servers, network administration, including but not limited to: Windows 10 Pro, Windows Server 2016 & 2019, Remote Desktop Servers, Active Directory, Advanced Routing & Switching, VLANS and QoS, Enterprise Firewalls (Specifically Cisco/Meraki), Virtualization Technology including Microsoft Hyper-V and VMware, the OSI model, Wi-Fi, VOIP, etc.
- Strong customer service and troubleshooting skills
- Ability to communicate technical information, both verbal and written, to a wide range of end-users
- 4 years+ experience working in a Windows environment
To apply for this job email your details to careers@sjrollins.com
