Technical Support Specialist

  • Full Time
  • Bangor, ME
  • This position has been filled

Website S. J. Rollins Technologies

Innovative Solutions - Superior Customer Support

We’re looking for a Technical Support Specialist to provide support to our client base.  This is an entry-level position with extensive on the job training.  We know that you will have limited experience in IT, but you should have customer service skills, and be passionate about technology and helping people.

Entry Knowledge

  • Willingness to learn
  • Proven ability to learn
  • Reliable team member
  • Strong verbal communication

Skill Level

  • No IT knowledge or experience required. All Technical Support Specialists will go through the SJR training program.


  • Conduct repetitive IT tasks
  • Assist Team Leader and Senior Technicians on projects
  • Communicate with the client and team leader before and after every job
  • Work on basic help desk tickets
  • Execute standard operating procedures for the following:
    • VPN Configuration
    • New User Setup
    • Computer Prep
    • Installing Software
    • Phone Provisioning


  • Adhere to policies and procedures as outlined in the Employee Handbook
  • Meet or exceed the billable hours per day expectations established at each performance review
      • Best indicator of success is to work 5 days a week and be on time for work each day
  • Show a good attitude towards people
  • Have a willingness and passion to learn new skills
  • Limit personal use of cell phone during business hours
  • Complete SOP’s & low-level tasks with no intervention from senior techs
  • Reduce reliance on senior technicians for assistance on increasingly more complicated tasks
  • Manage time efficiently by requesting work from Team Leader, or self-assigning basic work from the ticket system
  • Demonstrate a basic understanding of all hosted products/services and inventory product lines