Senior System Administrator

Website S. J. Rollins Technologies

Innovative Solutions - Superior Customer Support

We are currently looking for a Senior System Administrator to join our team. You should have extensive experience managing enterprise Windows networks.

Entry Knowledge

  • Meet or exceed responsibilities and expectations of System Administrator

Skill Level

  • A fully trained and experienced Senior System Administrator will likely have a recognized specialty in an IT discipline, an advanced knowledge of all major IT technologies, and be able to:
      • Handle all but the most difficult tasks and perform preventative maintenance for all clients


  • Lead onsite projects when Network Engineer is unavailable
  • Assist lower-level technicians in building their knowledge and experience
  • Independently manage billable time through projects, onsite appointments, and tickets
  • Effective communication with client from problem definition and cost estimate through follow-up of successful solution
  • Reliably manage the lifecycle of all customer’s technology
  • Estimate and quote sales for most projects and products/services
  • Proactively identify business problems and propose solutions to client
  • Accept assignment of emergency phone as required
  • Take ownership of projects assigned from a team leader, and see them through to the end, with high customer satisfaction


  • Adhere to policies and procedures as outlined in the Employee Handbook
  • Meet or exceed the billable hours per day expectations established at each performance review
      • Best indicator of success is to work 5 days a week and be on time for work each day
  • Show a good attitude towards people and a willingness and passion to learn new skills
  • High-level and continuous client communication (inc. conflict resolution)
  • Demonstrate critical thinking and decision-making skills while working towards a solution
  • Proactively manage a client’s IT infrastructure and expand IT services offered
  • Add value to all work by checking backups after solving an issue, checking for updates, and personal communication with client staff members to identify other issues
  • Development of high-level skills in an IT discipline
  • Delegation of work to team members as appropriate
  • Develop strong relationships with clients that result in an increased reliance on you for IT needs – even outside of regular working hours
  • Maintain a flexible schedule to allow for periodic night/weekend work and out of state work.

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