Senior System Administrator

We are currently looking for a Senior System Administrator to join our team. You should have extensive experience managing enterprise Windows networks.

Entry Knowledge

• Meet or exceed responsibilities and expectations of System Administrator

Skill Level

• A fully trained and experienced Senior System Administrator will likely have a recognized specialty in an IT discipline, an advanced knowledge of all major IT technologies, and be able to:
  • • Handle all but the most difficult tasks and perform preventative maintenance for all clients

Responsibilities 

• Lead onsite projects when Network Engineer is unavailable
• Assist lower-level technicians in building their knowledge and experience
• Independently manage billable time through projects, onsite appointments, and tickets
• Effective communication with client from problem definition and cost estimate through follow-up of successful solution
• Reliably manage the lifecycle of all customer’s technology
• Estimate and quote sales for most projects and products/services
• Proactively identify business problems and propose solutions to client
• Accept assignment of emergency phone as required
• Take ownership of projects assigned from a team leader, and see them through to the end, with high customer satisfaction

Expectations   

• Adhere to policies and procedures as outlined in the Employee Handbook
• Meet or exceed the billable hours per day expectations established at each performance review
  • • Best indicator of success is to work 5 days a week and be on time for work each day
• Show a good attitude towards people and a willingness and passion to learn new skills
• High-level and continuous client communication (inc. conflict resolution)
• Demonstrate critical thinking and decision-making skills while working towards a solution
• Proactively manage a client’s IT infrastructure and expand IT services offered
• Add value to all work by checking backups after solving an issue, checking for updates, and personal communication with client staff members to identify other issues
• Development of high-level skills in an IT discipline
• Delegation of work to team members as appropriate
• Develop strong relationships with clients that result in an increased reliance on you for IT needs – even outside of regular working hours
• Maintain a flexible schedule to allow for periodic night/weekend work and out of state work.