System Administrator

Website S. J. Rollins Technologies

Innovative Solutions - Superior Customer Support

We are currently looking for a System Administrator to join our team. You should have extensive experience managing enterprise Windows networks.

Entry Knowledge

  • Meet or exceed responsibilities and expectations of Senior Technical Support Specialist

Skill Level

  • A fully trained and experienced System Administrator will have a working knowledge of all major IT technologies and be able to:
      • Maintain and administer our full stack of technology
      • Solve most end-user issues
      • Install most network hardware with minimal assistance


  • Assist Senior System Administrators and Network Engineers with projects
  • Assist lower-level technicians in building their knowledge and experience
  • Independently manage billable time through onsite appointments and help desk tickets
  • Serve as primary contact for select group of clients
  • Effective communication with client from problem definition and cost estimate through follow-up of successful solution
  • Estimate and quote sales for any product in inventory including hosted services
  • Recognize business opportunities from clients and propose solutions with minimal input from Team Leader
  • Accept assignment of emergency phone as required
  • Able to discover value add work for customers, and significantly reduce reliance on helpdesk to receive work


  • Adhere to policies and procedures as outlined in the Employee Handbook
  • Meet or exceed the billable hours per day expectations established at each performance review
      • Best indicator of success is to work 5 days a week and be on time for work each day
  • Show a good attitude towards people and a willingness and passion to learnnew skills
  • High-level client communication (inc. conflict resolution) in writing and in person
  • Demonstrate critical thinking and decision-making skills while working towards a solution
  • Proactively manage a client’s IT infrastructure
  • Begin development of high-level skills in a given IT discipline
  • Develop strong relationships with clients that result in an increased reliance on you for IT needs
  • Maintain a flexible schedule to allow for periodic night/weekend work and out of state work.

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