Technical Support Engineer

We’re looking for a Technical Support Engineer to provide support to our client base. You should have a mix of technical and customer service skills, and be passionate about technology and helping people.

Responsibilities:

• Respond to customer issues and successfully resolve tier 1 tickets
• Follow up on outstanding requests and ensure timely resolution
• Process new user on-boarding through account creation, hardware provisioning, and customer communication
• Other duties may be added and/or assigned as needed

Qualifications:

• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• 2 years+ experience maintaining a Windows environment
• Windows 10 and Microsoft Office
• Active Directory maintenance
• Hardware troubleshooting including computers, printers, scanners, computer peripherals, and mobile devices
• Basic networking knowledge
• Experience with enterprise antivirus and security products