Technical Support Engineer

Website S. J. Rollins Technologies

We’re looking for a Technical Support Engineer to provide support to our client base. You should have a mix of technical and customer service skills, and be passionate about technology and helping people.

Responsibilities:

  • Respond to customer issues and successfully resolve tier 1 tickets
  • Follow up on outstanding requests and ensure timely resolution
  • Process new user on-boarding through account creation, hardware provisioning, and customer communication
  • Other duties may be added and/or assigned as needed

Qualifications:

  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • 2 years+ experience maintaining a Windows environment
  • Windows 10 and Microsoft Office
  • Active Directory maintenance
  • Hardware troubleshooting including computers, printers, scanners, computer peripherals, and mobile devices
  • Basic networking knowledge
  • Experience with enterprise antivirus and security products

To apply for this job email your details to careers@sjrollins.com