We’re looking for a Technical Support Engineer to provide support to our client base. You should have a mix of technical and customer service skills, and be passionate about technology and helping people.
Responsibilities:
- Respond to customer issues and successfully resolve tier 1 tickets
- Follow up on outstanding requests and ensure timely resolution
- Process new user on-boarding through account creation, hardware provisioning, and customer communication
- Other duties may be added and/or assigned as needed
Qualifications:
- Strong customer service and troubleshooting skills
- Ability to communicate technical information, both verbal and written, to a wide range of end-users
- 2 years+ experience maintaining a Windows environment
- Windows 10 and Microsoft Office
- Active Directory maintenance
- Hardware troubleshooting including computers, printers, scanners, computer peripherals, and mobile devices
- Basic networking knowledge
- Experience with enterprise antivirus and security products
To apply for this job email your details to careers@sjrollins.com
